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About Me

Why I became a counsellor


It was in 2008 that I decided to become a counsellor.  I was volunteering for Bristol Mind on their confidential listening line Mindline and was trained in advanced telephone counselling skills.  I learnt there the power that talking about your thoughts and feelings can hold.  There is a real release of internal pressure when we share our emotions, fears and desires in safe places.  We do not always feel we can share these feelings with our friends and family for fear of being judged or thought badly of.  That is where I can help, I will not judge you and will provide a confidential place outside of your day to day life in which to talk.


This lesson was reinforced for me when I volunteered for the Terrence Higgins Trust as a Community Support Volunteer.  I worked with women who were diagnosed with HIV.  I worked with them to help them build strength to come to terms with their illness.  Building inner strength is often the main focus of all my counselling work as this enables the client to face and deal with their problems over the longer term.


Education and training

I obtained my Foundation Degree in Counselling from the University of Bristol and graduated with a distinction in 2013.  


In 2016 I achieved a distinction in OCST's certificate in online counselling skills.  

In 2017 I achieved a Certificate in Couples and Relationship Counselling.

I became an Accredited registered member of BACP in July 2017.  

The BACP describe accredited membership as "...a quality standard for experienced practitioners who can demonstrate their capacity for independent, competent and ethical practice.  It shows that we’ve assessed your practice as exceeding our minimum quality standards..."  


I am trained to carry out Critical Incident Debriefs for Employers.


Work experience

 During my training I worked for Bristol Mind, the SWAN Project and Turning Point where I worked primarily with alcohol and drug addiction issues.  I have worked in both the short and long term and work with the client to understand the underlying causes of their addiction which may be childhood trauma, low-self esteem or loss. 


I have volunteered on Wednesday mornings fortnightly one day a week for a bereavement counselling charity in Congleton, Cheshire co-facilitating a bereavement and loss support group.  I am reminded that everyone deals with bereavement in a different way, there is no right or wrong reaction and no set time when you should be 'over' the loss.  


Since January 2016 I have worked part-time for Bupa Employee Assistance Programme alongside by private practice counselling work.  I have worked initially in the capacity of Telephone Counsellor conducting mental health assessments, making clinical formulation and recommendations and offering one off counselling support on a range of issues.  I then moved into a Senior Telephone Counsellor role to focus on coaching, training and clinical management within the team.  More recently I have become one of the Service Team Managers to focus on the operational and performance management of the EAP team. 


I am also an Anxiety UK Approved Therapist providing therapeutic support to the charity’s members and partner beneficiaries. I am subject to Anxiety UK’s regular monitoring of my professional qualifications, supervision, continual professional development, insurance and professional body membership in addition to complying with the ethical framework and professional standards set down by my registered governing body.  Full details of the Anxiety UK Approved Therapist scheme can be found here - www.anxietyuk.org.uk/getinvolved/therapists-at-anxiety-uk Details about becoming a member of Anxiety UK to be able to access therapy via the charity can be found here www.anxietyuk.org.uk/membership .


Jen Taylor Counselling in Macclesfield

​Registered MBACP (Accred)

Jen Taylor Counselling

Registered MBACP (Accred)