Online Counselling

How does online counselling work?

I have achieved a distinction in Online Counselling and Supervision Training's (OCST) certificate in online counselling skills.  

I work with individuals in the UK over 18 offering both short or long term counselling as agreed with you.  I conduct counselling sessions online through three mediums, by email or by video cal.  If you start with one medium and find it’s not working as you had hoped we switch to using another medium.

Email counselling

We will agree a day and time on which I will respond to your email(s), typically the same every week.  I will spend the length of a counselling session, 50 minutes, reading and responding to you.  I suggest you spend a similar amount of time composing your email as this helps to foster a commitment to the counselling process.

As counselling deals with sensitive information about you I request that we use a secure email account.  I use Protonmail  Please set up a free account prior to our agreed start day, this can be done at  Please send all counselling emails to me at  For non-therapeutic contact I can be reached at or by phone on 07555099811.

Video call counselling

This is the closest type of online counselling to face to face counselling as we can both see each other.  Due to the streaming of live video a strong internet connection is required.  We will arrange a mutually convenient time to meet for our counselling sessions, and each session lasts 50 minutes. 

Each counselling session lasts 50 minutes using the VSee secure online platform .   In advance of our initial counselling session you will need to set up a free  VSee account.  I will call you at the agreed time.

How do I begin?

If online counselling sounds like your preferred option please use the contact me form or send me an email and I will send you my initial assessment form and counselling agreement.  We agree the platform that you prefer to use and schedule a first appointment.

If you are unsure which type of online counselling would be best for you do not worry.  We can change mediums during the counselling process if you prefer.

Some points to note about online counselling

As there are no visual or auditory cues with email counselling there is a greater risk of misunderstandings between us.  To try to minimise this I will ask you questions to try to clarify my understanding and I encourage you to do the same to me. 

Some people can find not being face to face with a counsellor quite liberating and feel able to share their feelings more freely.  This is called online disinhibition and whilst this can be helpful to the counselling process I offer a word of caution. Sharing too much to quickly can leave you feeling vulnerable and exposed.  I encourage you to take the counselling at a pace with which you feel comfortable and to seek out the support of trusted friends and family in between counselling sessions.

Not all presenting issues are suitable for online counselling.  If you are in a crisis and feeling suicidal please seek face to face counselling and if you require immediate support contact your GP, local out of hours GP service or present yourself to your local accident and emergency department.  If you have a severe mental health issues such as psychosis or an eating disorder your needs are also best meet through face to face counselling.   

Jen Taylor Counselling in Macclesfield

​Registered MBACP (Accred)

Jen Taylor Counselling

Registered MBACP (Accred)

Call Today: